Award-Winning Service … Across The Board COLUMBUS EQUIPMENT COMPANY PERSONNEL EXCEL AT KOMATSU ANNUAL AWARDS
Two Columbus Equipment Company employees are winners of Komatsu’s 2019 Target Your Success competition.
Randy Calhoun, a product support rep from the Cincinnati branch, won in the Conversion Ratio competition.
Ron Bixler of the Piketon branch won for total forestry sales invoiced, based on dollar volume.
Both Ron and Randy were invited to CONEXPO 2020 to receive their award, but they were unable to attend due to the pandemic.
The Columbus Equipment Company employees were among 21 winners from Komatsu dealerships. Winners were selected across four categories:
• Conversion ratio: parts invoiced compared with parts sold, by dollar value.
• Conversion ratio: number of invoices compared with number of quotes.
• Total forestry sales invoiced.
• Total construction equipment invoiced.
Jim Curtis (pictured above), Richfield parts counter service rep, successfully completed all eight challenges in the 2019 Komatsu Parts Counter Challenge.
The challenge gives parts counter reps valuable insights in sales best practices, new systems functionality, and specific products. It also allows parts counter representatives to gain a little recognition for their unique skills, which we all depend on.
Challenges Jim participated in included wheeled and tracked machines, Komatsu CARE machine inspections, a day in the life of an operator, and building relationships with customers and product support staff.
Nearly 500 parts counter reps from Komatsu dealers around the country participated in at least one challenge, but Jim was one of only 68 reps to complete all eight legs of the challenge.
The Painesville branch closed on Oct. 1, and the Richfield branch will cover the area going forward. You can count on the same great products, support and service from the Columbus Equipment Company team in Richfield as you did from the Painesville branch. You can reach the Richfield branch at (330) 659-6681.
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