Environmental Division Restructure: CUSTOMER-SERVICE EXCELLENCE DRIVES DIVISIONAL CHANGE
To provide the most efficient customer service to customers, the Environmental Division has divided the sales territory into two regions, East and West. Each region will be serviced by a three-person sales and product support team.
The team covering the East region is Bob Stewart (440.752.0836), sales representative, with Joel Werly (216.308.6353) and Garrett Bailey (513.910.3869), product specialists.
The West region team is Jesse Garber (937.239.7180), sales representative, with Aaron Dunham (513.678.2430), product specialist manager, and Joshua Lovett (614.980.1466), product specialist.
“With this regional focus, the sales and product support people are living in the region, developing relationships so they can best support customers,” said Mark DiSalvo, Environmental Division manager. Previously, teams focused on wood or aggregate products, but with the significant size of the territory, a regional approach allows team members to devote more time to customers.
Garrett Bailey and Joel Werly are new to the Environmental team, and with their backgrounds and geographic locations, the regional approach made sense, DiSalvo added. “The hardest thing in any business is finding the right people with the right skill sets and to put them in the right places. These six guys all come with unique skill sets and they understand both forestry and aggregate equipment. They are dedicated to the division’s nine brands.”
Along with six sales and support people in the field every day, the division has a dedicated shop in Columbus with four technicians directed by Tim Maharg (614.448.6051), service manager. Mike Bernhard (614.437.0314) has joined the Environmental Division team at headquarters in Columbus to handle several roles, including rental and demo coordination, service administration and product support.
Columbus Equipment Company’s mainline sales team works in concert with the Environmental Division and will refer any customers with specialized needs to the correct Environmental Division team member.
Morbark recently validated the company’s customer-centric focus by naming Columbus Equipment Company a Gold Tier Dealer in recognition of the Environmental Division’s commitment to customer support, as well as its sales volume.
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