What is KOMTRAX? How does KOMTRAX work? What can KOMTRAX do for me? How do I get KOMTRAX? How much does KOMTRAX cost? How do I use KOMTRAX? How do other people use KOMTRAX? See an overview of KOMTRAX's capabilities See a demo of the KOMTRAX software

Owner Perspectives - With KOMTRAX, my dealer tracks machine hours and locations, then just comes out and takes care of the service whenever it's required. I don't have a shop or a mechanic. I have my Komatsu dealer do all my maintenance and service work. It saves me money, simplifies my life, and keeps me doing what I do best, which is moving dirt. KOMTRAX is an easy-to-use system that helps me run my business better. In addition to the convenience, I've found Komtrax to be an easy-to-use system that helps me run my business better. We've (also) experienced some equipment vandalism, and theft is always a possibility. With the Komtrax Geofence and automatic shutdown (engine lock) features, we hope to eliminate or at least minimize those potential problems. - - At first I only wanted to know how many hours were on my machines-now I want to know everything. In less than a year I went from, 'If it ain't broke, don't fix it,' to being able to predict and schedule downtime for services and for bigger jobs like overhauls or rebuilds. Knowing which of my operators works best in specific applications and on what machines can increase productivity and efficiency while keeping my owning and operating costs down, as well as getting a longer life from my equipment. - Dealer Perspectives - We were able to diagnose a machine from 1,200 miles away because of the information supplied by KOMTRAX and its links to Komatsu's Troubleshooting Support System. We improved machine availability and reduced the repair cost because the technician attending the machine knew exactly what to search for and what parts were needed as a solution to this problem. He had everything he needed to get the machine up and running on the first visit. - - In the past we would wait for the customer to call and report that their undercarriage was ready for a turn; usually by that time the undercarriage was too worn and would need to be replaced. By monitoring machines on KOMTRAX, we began to plan for an undercarriage inspection every 500 hours and adjusted that interval based on our findings during each inspection and using komtrax reported crawler pedal/travel hours. We were able to catch a problem before the 'point of no return' and were also able to help the owner predict when an undercarriage would be ready for replacement. This way we had parts on the shelf ready to go. -