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CColumbus Equipment Company has appointed Chuck Amnah as product support specialist for the Lifting Division. In his new role Amnah will serve as the point man for crane users giving them a dedicated person to call when they have questions about or any issues with their crane. Customers will benefit because they will now have access to a highly-qualified individual who is focused on crane support including technical issues and specifications said Bob Weber vice president of product support. When a customer operator or technician runs into a problem they are free to call Chuck to help solve the problem. Additionally Amnah will be available to perform demon- strations and explain new technology to customers. With Amnah as the product support specialist for cranes Columbus Equipment has established a clear line of communication for manufacturers service and technical departments to disseminate information to the company and its customers. When they know to go through Chuck it helps us to get answers to customers and solve their prob- lemsmore quickly Weber noted. We believe creating this position further reiterates the level of dedication and commitment to supporting our crane customers Weber said. Chuck is well suited for this role because he is highly knowledgeable. He has a lot of experience working on cranes is very patient and very dedicated. Amnah has been with Columbus Equipment Company for more than 25 years. He started as a technician con- centrating on cranes. He later began working on pavers and also serves as the companys product support specialist for pavers. That experience makes Chuck a very unique individual with a wealth of specialized knowledge Weber commented. Columbus Equipment has added the role of product support specialist for various kinds of equipment because of advances in technology and the increasing number of lines the company represents. As equipment has become very sophisticated over the years we have found it helps to have our support personnel focus on specific areas Weber said. Some of our product specialists become as knowledgeable as the factory representatives. They network with others who specialize in the same area of expertise. Those connections help them to find answers to difficult problems resulting in more efficient and more effective service for customers. Chuck Amnah is available to answer your crane or paving questions at 614 264-2137. Lifting Division Adds Product Support Specialist RAISES BAR ON CRANE CUSTOMER SUPPORT Customers will benefit because they will now have access to a highly-qualified individual who is focused on crane support including technical issues and specifications. Bob Weber Vice President of Product Support Columbus Equipment Company 10 PRODUCT SUPPORT