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Where Profitability and Sustainability Meet Product Support THE QUEST TO BE THE BEST DOESNT HAPPEN BY CHANCEOhios Dependable Dealer When a manufacturer introduces a new or redesigned product Columbus Equipment Company technicians prod- uct support specialists and sales representatives get to know the product up close and personal. The intensive training prepares employees to meet any service needs with a goal of keeping customer downtime to an absolute minimum. In November for example Environmental Division personnel spent three days learning about Komatsu Forests redesigned XT-3 feller bunchers. Columbus Equipment Company is continuously striving to stay on top of and train technicians on the products we offer.The quest to be the best never stops said Tim Smith Environmental Division sales manager.Komatsu Forest offers some of the best tech training available and combined with factory training from Quadco our techs are ready to support the new KomatsuXT-3 series forestry machines equipped with Quadco SC Series felling heads. The training included two days of classroom sessions on every component in the Komatsu Forest machines and a full day of hands-on training in the shop said Dean Hatem product support specialist for the Environmental Division. Technicians learned to set up every component of the machine for the pre-delivery inspection or PDI they perform before a piece of equipment is turned over to a customer. The PDI is quality control we offer as a dealer and with this training we are certain that when customers receive an XT-3 after weve performed the PDI they can go straight to work with it Hatem said. Steve Schrader Southeast product support for Komatsu Forest and Marc Langlois of Quadco led the training sessions. Schrader has been impressed by Columbus Equipments commitment to training and product support. Its important for dealership personnel to keep up with the changes such as all the new maintenance points in our redesigned XT-3 models so they can keep customers up and running and minimize downtime. Columbus Equipment really steps up and makes sure all personnel involved with forestry equip- ment are properly trained and up to date on our machines. The training included two days of classroom sessions on every component in the Komatsu Forest machines and a full day of hands-on training in the shop. Dean Hatem Product Support Specialist Columbus Equipment Company