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17LiftingDivisionAddsProductSupportSpecialistRAISESBARONCRANECUSTOMERSUPPORTCColumbusEquipmentCompanyhasappointedChuckAmnahasproductsupportspecialistfortheLiftingDivision.InhisnewroleAmnahwillserveasthepointmanforcraneusersgivingthemadedicatedpersontocallwhentheyhavequestionsaboutoranyissueswiththeircrane.Customerswillbenefitbecausetheywillnowhaveaccesstoahighly-qualifiedindividualwhoisfocusedoncranesupportincludingtechnicalissuesandspecificationssaidBobWebervicepresidentforproductsupport.WhenacustomeroperatorortechnicianrunsintoaproblemtheyarefreetocallChucktohelpsolvetheproblem.AdditionallyAmnahwillbeavailabletoperformdemonstrationsandexplainnewtechnologytocustomers.WithAmnahastheproductsupportspecialistforcranesColumbusEquipmenthasestablishedaclearlineofcommunicationformanufacturersserviceandtechnicaldepartmentstodisseminateinformationtothecompanyanditscustomers.WhentheyknowtogothroughChuckithelpsustogetanswerstocustomersandsolvetheirproblemsmorequicklyWebernoted.Webelievecreatingthispositionfurtherreiteratesthelevelofdedicationandcommitmenttosupport-ingourcranecustomersWebersaid.Chuckiswellsuitedforthisrolebecauseheishighlyknowledgeable.Hehasalotofexperienceworkingoncranesisverypatientandverydedicated.AmnahhasbeenwithColumbusEquipmentCompanyformorethan25years.Hestartedasatechnicianconcentratingoncranes.Helaterbeganworkingonpaversandalsoservesasthecompanysproductsupportspecialistforpavers.Thatexperi-encemakesChuckaveryuniqueindividualwithawealthofspecializedknowledgeWebercommented.ColumbusEquipmenthasaddedtheroleofproductsupportspecialistforvariouskindsofequipmentbecauseofadvancesintechnologyandtheincreasingnumberoflinesthecompanyrepresents.AsequipmenthasbecomeverysophisticatedovertheyearswehavefoundithelpstohaveoursupportpersonnelfocusonspecificareasWebersaid.Someofourproductspecialistsbecomeasknowledgeableasthefactoryrepresentatives.Theynetworkwithotherswhospecializeinthesameareaofexpertise.Thoseconnectionshelpthemtofindanswerstodifficultproblemsresultinginmoreefficientandmoreeffectiveserviceforcustomers.ChuckAmnahisavailabletoansweryourcraneorpavingquestionsat614264-2137.Customerswillbenefitbecausetheywillnowhaveaccesstoahighly-qualifiedindi-vidualwhoisfocusedoncranesupportincludingtechnicalissuesandspecifications.BobWeberVicePresidentofProductSupportColumbusEquipmentCompanyPRODUCTSUPPORT