Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
16PRODUCTSUPPORTDDeanHatemproductsupportrepresentativefortheEnvironmentalDivisionwasnamedTechnicianoftheYearbyKomptechUSA.Themanufacturergivestheawardtotheserviceexpertwhohasmadeanexem-plaryefforttolearnaboutKomptechproductsandtosupportKomptechcustomers.ColumbusEquipmentCompanyhasreallyhelpedusgrowourmarketandDeanhasbeeninvolvedfromthestartnotedBrandonLapsyssalesandoperationsman-agerforKomptechUSA.Hewasinourfirsttrainingclassin2008andheisalwayswillingtogotheextramile.ItsimportanttohaveguyslikeDeanwhoreallyunderstandourfulllineofequipmentandcanserveasaresourceforothers.Hehasevenhelpedpeopleinotherpartsofthecountryoverthephone.WeknowDeanhasalotonhisplate.KomptechisnottheonlyproducttheEnvironmentalDivisionsellsandthefactthathecangettothatlevelofexpertisewithseveralproductlinessaysalotLapsysadded.TheKomptechawardincludedatwo-weekserviceexpertstrainingprogramthatallowedDeantospendtwodaysineachofKomptechsfourfactoriesinGermanyandAustria.Topicscoveredincludedanin-depthlookatelectronicsandfault-findinginbotholdandnewKomptechequipmentplustrainingonthenext-generationTopturnXandtheCrambodirectwithTier4Finalengine.DeanandotherserviceexpertsfromtheU.S.AustraliaandtheU.K.metwithKomptechtechnicalengineersanddesignerstoshareinsightsonhowtoimprovecurrentandfutureproducts.KomptechreallylistenstopeoplelikeDeanwhohavebeeninthefieldandseenissueswithamachine.OurengineersaregoodattakingthefeedbackandimplementingchangesintheproductLapsyssaid.WeareextremelyproudthatDeanearnedthishonorasKomptechsserviceexpertoftheyear.HehasworkedveryhardatbeingknowledgeableonalltheEnvironmentalDivisionproductswerepresent.DeanexemplifiesthevaluesandskillsneededtoprovidesuperiorproductsupporttoeveryColumbusEquipmentCompanycustomersaidBobWebervicepresidentofproductsupportforColumbusEquipmentCompany.Iwishmoremanufacturershadprogramstorecognizethoseintheindustrywhokeepthemachinesworking.LikeColumbusEquipmentCompanyKomptechplacesapremiumonproductsupport.TheTechnicianoftheYearAwardandServiceExpertsTrainingProgramstrengthenourrelationshipwiththepeoplewhosup-portourproduct.OurdealersareKomptechssalesandservicepartnersLapsyssaid.KomptechUSARecognizesPRODUCTSUPPORTEXCELLENCEDeanexemplifiesthevaluesandskillsneededtoprovidesuperiorproductsupporttoeveryColumbusEquipmentCompanycustomer.BobWeberVPofProductSupportColumbusEquipmentCompany