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7ColumbusEquipmenthasalwaysbeenthereworkinghand-in-handwithus.Theylisten.Theydontactliketheyknowitall.WedoventureoutandtryotherbrandsbutwellalwayscomebacktoKomatsu.DougUtterPresidentUtterPowerPlantEarthworkServicesDougUtterPresidentUtterPowerPlantEarthworkServicesoneUttersaid.FredWahlhasbeenourmaincontactthereforyearsandhehasagreatteamwithhim.Utterestimates90percentofthecompanysfleetofequipmentisKomatsuincludinglong-reachexcavatorslargeexcavatorsdozerswheelloadersrubbertirehoesoff-roadtrucksandevenmini-excavators.OnefeatureUtterparticularlylikesaboutKomatsuproductsistheKomtraxvehicle-monitoringsystemwhichincludesbothGPStrack-ingonthemachineryaswellasreal-timemonitoringoftheequipment.Komtraxhasbeenabigplusforusinstoppinglittleproblems.ThesystemsendsamessagetoColumbusEquipmentaswellastomyshopmanagerstotipthemofftoaproblem.Sayitsoverheating.Itcouldbesomethingsimplelikeaplugorsomethingmajor.Thiswaywecandiagnoseaproblembeforeitbecomesmajor.Ithassavedusatremendousamountbothincostandintrouble.HealsofindsthatKomatsuoffersgoodvalue.Komatsuoffersaverycompetitivebottomlinenumber.ThatgivesmeacompetitiveedgeagainstmycompetitorsabetterbottomlinenumberthatIcansharewithmycustomers.IcanbecheaperbecauseImbuyingforless.ThedependabilityofferedbyKomatsuproductsandColumbusEquipmenthavebeenimportantinUtterssuccess.WehaveKomatsuwheelloadersthatruneverydayoftheweek.Wecannotstopifamachinegoesdown.ColumbusEquipmenthasbeenverygoodatworkingwithustoprovideotherequipmentifoursgoesdown.AdditionallyColumbusEquipmenthasworkedwithustounderstandourneeds.ColumbusEquipmenthasalwaysbeenthereworkinghand-in-handwithus.Theylisten.Theydontactliketheyknowitall.ForexampleUtternotedthatthefly-ashhiscompanyhandlesdailyisverycorrosiveandabrasive.Overthelast15yearswevebeenworkingwithColumbusEquipmentshowingthemwhatashdoestotheequipmentandtheyhavetakenthatknowledgebacktothemanufacturer.Wevesharedtheproblemsweseeindealingwiththeashanditsby-productsandweveseenaresponseintegratedintofuturemachines.Weusedtogetthreeyearsofoutofawheelloadermostlyduetoelectricalproblemsfromdeal-ingwiththeashandnowwegetfourorfourandahalfyears.HebelievestheimprovementscamebecauseColumbusEquipmentandKomatsurespondedtohisinput.WedoventureoutandtryotherbrandsUttersaidbutwellalwayscomebacktoKomatsu.Inadditiontoneedingreliableequipmentsothatitisavailable247Utterknowsthatwell-maintainedequip-mentissafeequipment.Safetyisournumberoneprioritybeforeproductionorefficiencies.Ifyouhaveabadsafetyratingyourenoteligibletobidforprojects.Ifequipmentisnotingoodshapeitcanleadtoaccidents.Ifyoudonthavegoodequipmentyouaregoingtohavesafetyissues.DukeEnergyhonoredthecompanyscommitmenttosafetybypresentingUtterwiththe2009HealthandSafetyAwardofExcellence.WithitsdiversifiedmenuofservicesandfocusonthepowerindustrythefuturelooksbrightforUtter.WereveryfortunatetobegrowingdespitethesetougheconomictimesDougUttersaid.KomatsuPC300LCoperatorShawnWellsworksonaroad-cutpipe-layingproject.